The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
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Publication scheme

Our publication scheme describes and categorises the information routinely available from Energy and Water Ombudsman Queensland. It has been developed to give the community greater access to information.

Information listed in our publication scheme is available free of charge from our website. You will be advised in advance of any charges that may be payable if your request is for a large volume of material.

Information is grouped and accessible through seven classes:

About us: Who we are, what we do

Our services: Services we offer

Our finances

Our priorities: What our priorities are and how we are doing

Our decisions: How we make decisions, including reviews, decision making processes, guidelines and standards

Our policies: Our policies and procedures

Our lists: Lists and registers we maintain