Our Ombudsman

Headshot of Energy and Water Ombudsman Queensland Jane PiresJane Pires, Energy and Water Ombudsman

Jane Pires was appointed Energy and Water Ombudsman in December 2016.

She brings with her more than 30 years of experience in customer service and complaint management.

Jane has extensive senior executive experience in dispute resolution, mediation and conciliation.

Additionally, Jane:

Jane served on the board of the Society of Consumer Affairs Professionals Australia (SOCAP) for 10 years, including 3 years as President and 5 years as Vice President.

In 2012–13, Jane was appointed Chair of the Standards Australia QR-015 (Complaints handling) committee responsible for reviewing ‘AS/NZS 10002:2014 Guidelines for complaint management in organizations’.

She is also the Australian representative on the committee for international standard ‘ISO 10002:2018 Quality management — Customer satisfaction — Guidelines for complaints handling in organizations’.

In September 2018, Jane was also appointed to the role of Land Access Ombudsman for Queensland.