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Rebates and concessions

High bill disputes

Meter issues

Disconnections

Payments and defaults

Latest news

Summer bill shock and storm season expected to influence complaints

Published on 29 January 2026

Energy and water complaints remained steady at the end of 2025, with only a minimal decrease in case numbers. However, we may see an increase over the coming months due to the storm and summer seasons.

Supporting a domestic violence survivor through financial hardship

Published on 27 January 2026

A customer recently escaped a relationship marked by domestic violence and financial control. They discovered an electricity debt in their name and tried to contact the provider several times to sort the debt. The customer was repeatedly promised a callback that never came and decided to contact EWOQ for support.

Customer left to deal with water leak for 3 months

Published on 03 December 2025

A customer noticed the footpath outside their house was persistently being flooded. After 3 months of a long dispute with their provider on who's infrastructure was causing the leak, they came to EWOQ for help.
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