Steps in the complaints process
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1
Contact your provider first
Before we can get involved, you need to give your provider a chance to fix the problem.
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2
Complain to us
If your provider doesn't fix the problem and it's something we can help with, you can send your complaint to us.
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3
We will investigate
If it's a complaint we can help with, we will either refer the issue to a higher level within your provider or start an investigation.
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4
We'll find an outcome
We'll work towards an outcome that's fair and reasonable for all. We are impartial and our services are free.
How we have helped
When three friends moved into a share house, they thought their electricity was included in their rent. Unfortunately, this was not the case.
EWOQ were very helpful and acted on my behalf to resolve the issue when the retailer was unresponsive.
