Energy complaints rise in QLD as new consumer protections announced Published on 28 October 2025 Energy complaints are on the rise in Queensland, with billing issues continuing to top the list. As Queenslanders continue to juggle bills and cost of living, it’s important that there are protections in place so that customers can continue to access the essential service of energy. Tagged as: , EWOQ update, Industry news
Customer faces business closure after gas supply disconnected Published on 28 October 2025 A customer had their gas supply to their small business disconnected due to energy debt. Worried about keeping their doors open, they came to EWOQ for help. Tagged as: , Customer stories
Protecting homes with life support equipment Published on 15 October 2025 Energy companies must follow the National Energy Retail Rules when they supply energy to a property where someone needs life support equipment. These rules help protect customers who rely on life support equipment. Tagged as: , Consumer advice
Struggling with bills? You're not alone Published on 10 October 2025 Life can be stressful when bills pile up or you’re not sure where to turn for help. We’re here to yarn, listen and help you find support with 3 free events in Atherton, Mossman and Innisfail from 28–30 October. Tagged as: , EWOQ update
Billing remains high after solar power installed Published on 08 October 2025 A customer was still receiving high power bills even though they had recently installed a solar power system. Here’s how we helped. Tagged as: , Customer stories
Making a difference for Queenslanders: Our year in review Published on 29 September 2025 Our 2024-25 Annual Report is now available. We’re proud to share how we’ve supported Queenslanders through a year of change, challenge and connection. Tagged as: , EWOQ update
Energy and water help for seniors Published on 01 September 2025 There are a range of energy and water rebates and concessions available for seniors and pensioners. Here is an outline of the current rebates and concessions available to support you in paying your bills and how the Energy and Water Ombudsman Queensland (EWOQ) can help. Tagged as: , Consumer advice
Energy and water help for small business Published on 01 September 2025 While your business might be small, it may feel like you receive a lot of big bills. Some of the biggest bills you receive might be your energy and water bills. If you’re struggling to pay these, need to improve your energy or water efficiency, or have an issue with your provider, there is help available. Tagged as: , Consumer advice
Customer with large water bill has Concealed Leak Application denied Published on 21 August 2025 When a customer’s water provider denied their Concealed Leak Application, the customer was deeply worried about their near $8,000 water bill. Here’s how we helped. Tagged as: , Customer stories
Moving house? How to avoid issues with your energy or water bills Published on 20 August 2025 When you're moving house you need to make sure you are opening and closing your electricity, gas and water accounts correctly to avoid issues. Tagged as: , Consumer advice