Energy and water help for seniors Published on 01 September 2025 There are a range of energy and water rebates and concessions available for seniors and pensioners. Here is an outline of the current rebates and concessions available to support you in paying your bills and how the Energy and Water Ombudsman Queensland (EWOQ) can help. Tagged as: , Consumer advice
Energy and water help for small business Published on 01 September 2025 While your business might be small, it may feel like you receive a lot of big bills. Some of the biggest bills you receive might be your energy and water bills. If you’re struggling to pay these, need to improve your energy or water efficiency, or have an issue with your provider, there is help available. Tagged as: , Consumer advice
Customer with large water bill has Concealed Leak Application denied Published on 21 August 2025 When a customer’s water provider denied their Concealed Leak Application, the customer was deeply worried about their near $8,000 water bill. Here’s how we helped. Tagged as: , Customer stories
Moving house? How to avoid issues with your energy or water bills Published on 20 August 2025 When you're moving house you need to make sure you are opening and closing your electricity, gas and water accounts correctly to avoid issues. Tagged as: , Consumer advice
Energy debt and hardship remains a concern for Queenslanders Published on 28 July 2025 With cost of living still pressing down, and energy prices going up, the Energy and Water Ombudsman Queensland remains concerned about the level of energy debt and hardship among Queenslanders. Tagged as: , EWOQ update
Extension of Energy Bill Relief rebate in 2025 Published on 18 July 2025 The Australian government has extended their Energy Bill Relief rebate through until the end of 2025. Tagged as: , Industry news
Share house hit with $5000 bill Published on 16 July 2025 When three friends moved into a share house, they thought their electricity was included in their rent. Unfortunately, this was not the case. After two years of living in the house they discovered they owed more than $5000 to an energy provider. Tagged as: , Customer stories
A new website built for our customers Published on 25 June 2025 We've launched our new website, offering an improved experience for Queensland energy and water consumers and providers. Tagged as: , EWOQ update
Confusion on smart meter rollout could lead to a spike in cases Published on 30 April 2025 With changes coming to the National Energy Retail Rules, the Energy and Water Ombudsman for Queensland is concerned that confusion on consumer rights and provider responsibilities will lead to an increase in cases as the Australian Energy Market Commission’s accelerated smart meter rollout picks up pace. Tagged as: , EWOQ update
What the smart meter rollout means for Queenslanders Published on 29 April 2025 Under the Australian Energy Market Commission’s (AEMC) accelerated smart meter rollout, all electricity customers will have a smart meter installed by 2030. Tagged as: , Consumer advice, Industry news