Customer has gas supply disconnected in error Published on 07 October 2026 A customer was building a new home and arranged for gas supply to be connected. They were still living at their current home while construction was underway. About a month later, her gas supply at her current home was suddenly disconnected. Tagged as: , Customer stories
Preparing for storm season and power outages Published on 30 September 2026 Storm season is fast approaching in Queensland, bringing an increased risk of power outages. Heavy rain, lightning and strong winds can damage power lines, leaving homes and businesses without electricity. Are you prepared if the power goes out? Tagged as: , Consumer advice
Supporting Queenslanders: Our Annual Report Published on 29 September 2026 Our 2025–26 Annual Report is now available. We’ve been honoured to support Queenslanders through the year as we all deal with cost-of-living pressures. Here's what we've achieved. Tagged as: , EWOQ update
Landlord surprised with large water bill from a concealed leak Published on 23 September 2026 A landlord received a water bill more expensive than usual. They contacted their tenant to see if there was a leak, but the tenant hadn't noticed any. 3 months later the landlord received another water bill for over $10,000. Tagged as: , Customer stories
Trial of updated phone service hours Published on 14 September 2026 From Monday 14 September, we will be trialling updated 1800 service operating hours for a three-month period. Tagged as: , EWOQ update
Struggling with bills or cost of living? You're not alone Published on 11 September 2026 Life can be stressful when bills or issues pile up or you’re not sure where to turn for help. We’re here to chat, listen and help you find support with 2 free events in Warwick and Toowoomba from 24–25 September. Tagged as: , EWOQ update
Pensioner suddenly stops receiving electricity rebate Published on 19 August 2026 A customer who was a pensioner was receiving the Queensland Government's Electricity Rebate for many years. When they suddenly stopped receiving the rebate, they tried to ask their provider why but couldn't get a clear answer. Here's how we helped. Tagged as: , Customer stories
Vulnerable customer experiences issues communicating with provider Published on 27 July 2026 A customer who was living with a disability was struggling with their energy bills. Because of their disability, they couldn't contact their provider via phone. They tried writing to their provider for help, but kept getting phone calls in return that they could not answer. Tagged as: , Customer stories
Queenslanders concerned with the cost of electricity Published on 27 July 2026 The ever-present cost-of-living pressures continue to weigh on Queenslanders. A recent energy survey for Queensland households highlights electricity bills a particular cost of concern for many. Tagged as: , EWOQ update
Energy and Water Ombudsman tenure to conclude in November 2026 Published on 09 July 2026 After a decade of service, Energy and Water Ombudsman for Queensland Jane Pires will conclude her appointment on 30 November 2026. Recruitment is underway for the next Ombudsman with applications closing 31 July 2026. Tagged as: , EWOQ update