Customers
Authority to act
How to give someone authority to speak to EWOQ on your behalf.
Articles
Tips and advice on energy and water topics, including saving money and finding the best deal for you.
Customer stories
Stories about how we've helped customers with their energy and water complaints.
List of scheme participants
Links to companies who are licensed to provide energy or water in Queensland who are members of our scheme.
Embedded networks
An explanation of embedded networks and the changes that the Queensland Government is making.
Support & assistance
Links to assistance and support for finance, legal and housing issues.
For community workers
Advice and resources to support people who work with vulnerable clients.
Customer surveys
How we get customer feedback through regular surveys, why your opinion matters and how we use the results.
Make a complaint
Read our complaints process, the types of complaints we help with and how to submit a complaint.
Contact us
Find out how to contact the Energy and Water Ombudsman Queensland.