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You Are Here : Home / What to expect

What to expect

Complaints process

How we handle your complaint about an electricity, gas or water company.

Complaints we can help with

A list of complaints we can and can't help you with, and who to contact if we can't help.

Complaining on behalf of someone else

This page is for family members or support workers, who are assisting others with their complaints. It provides advice on common complaints, how we can help and setting up an Authority to Act.

Other complaint handling services

A list of organisations that may be able to help with your complaint if we can't.

Other support services

Get support and assistance with finance, legal and housing issues.

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Acknowledgement of Country

We acknowledge the Traditional Owners and their Custodianship of the lands, seas and waters of Queensland and pay our respects to Elders past, present and emerging.

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What to expect

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