Publication scheme

Our publication scheme contains links to information that we publish routinely on our website.

About us

Read about who we are and what we do.

Our services

Read about the services we offer:

• Complaint resolution
• Complaint statistics
• Systemic issues
• Scheme participant information
• Newsletters
• Engagement charter(PDF, 175KB)

Our finances

• User-pays fees for scheme participants: We release this information annually in our budget guidelines(PDF, 873KB). 
• Financial information: This information is available in our annual reports.
• Procurement procedures: We follow the Queensland Government’s procurement policy where relevant and publish tender opportunities on QTenders.

Our priorities

Find information about our strategy and performance:

• Strategic plan(PDF, 125KB)
• Annual reports
• Reconciliation action plan

Our decisions

See final orders issued by the Energy and Water Ombudsman.

Our policies

Read the policies, charters and procedures that help us perform our role and meet our responsibilities.

• Complaints against EWOQ Policy(PDF, 120KB)
• Management of complaint of corruption against the Ombudsman
• Privacy
• Disclaimer notice
• Public interest disclosure procedure(PDF, 259KB)
• Public interest disclosure management plan(PDF, 121KB)
• Corporate governance framework(PDF, 248KB)
• Risk management policy(PDF, 142KB)
• Audit and Risk Management Committee charter(PDF, 249KB)
• Advisory Council
• Integrity framework(PDF, 98KB)

Our lists

See the lists and registers we’re required to hold by law and others that relate to our role:

• Disclosure log
• Advisory Council members
• Gifts and benefits register
• Scheme participants