Corporate documents
Find our corporate publications, including strategies and frameworks, and links to more about our corporate governance.
Annual report
Our reports on our activities and achievements throughout the year.
Corporate governance framework
How the Energy and Water Ombudsman Queensland scheme is directed, controlled and held to account.
Memorandums of understanding
Our current memorandums of understanding with various organisations within the energy sector and government.
Open data
Information about our overseas travel, consultancy spending, use of translators and complaint statistics.
Our policies
The policies and procedures that help us perform our role and meet our responsibilities.
Reconciliation action plan
The strategy for how we intend to contribute to national reconciliation and help create positive change for Aboriginal and Torres Strait Islander peoples.
Strategic plan
A 4-year view of our organisation and key priorities.
Submissions
Our responses to consultations by various regulatory, government and non-government agencies
Customer charter
Outlining our commitment to our customers.
Integrity framework
How we support objectivity, ethics, honesty and accountability in our decisions.