Publications

Strategic plan

Our strategic plan for 2024-2028, including our vision, commitments and challenges.

Annual reports

View and download our annual reports to learn about our operations and performance.

Reconciliation action plan

How our 'Innovate Reconciliation Action Plan' outlines our commitment towards reconciliation over the next 2 years.

Brochures and resources

Our collection of brochures and resources to help customers with common queries and for community workers to provide to clients.

Submissions

View submissions made by EWOQ to influence policy and legislative changes that will affect Queensland energy or water consumers.

Policies and procedures

Read the policies and procedures that we have in place to help us deliver our services.

Complaint statistics

We collect information about the complaints we receive and use this to monitor trends in energy and water complaints across Queensland. You can see our latest case statistics here.

Customer satisfaction research

At EWOQ we conduct customer surveys to improve our services and increase customer satisfaction. Read about how we survey our customers and access our latest customer research results.

Gifts and benefits register

Registers showing the gifts and benefits given and received by EWOQ over the last year.

Fraud and corruption prevention

EWOQ is committed to high standards of professional conduct and honest and ethical business practices. We have zero tolerance for fraud and corruption. Read about our management of fraud and corruption and how to make a complaint.

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