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The Energy and Water Ombudsman welcomes public discussion of systemic issues relating to energy and water industries, which affect customers.

A range of information is available on this website for the media, including:

However, as EWOQ is a fair and independent dispute resolution service, we don’t comment on individual people, companies or investigations to avoid:

The Ombudsman can’t comment on government policy, as it is out of our jurisdiction.

Despite falling case numbers, complex complaints increased during 2019-20

Concerns about power bills was the leading reason consumers in the Cairns region contacted EWOQ last financial year.

Concerns about power bills was the leading reason consumers in the Townsville region contacted EWOQ last financial year.

Concerns about high power bills was the leading reason consumers from the greater Toowoomba region contacted EWOQ last financial year.

Concerns about energy bills was the leading reason consumers from the Sunshine Coast contacted EWOQ last financial year.

Concerns about energy bills was the leading reason consumers from the Redlands contacted EWOQ last financial year.

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