The Energy and Water Ombudsman welcomes public discussion of systemic issues relating to energy and water industries, which affect customers.
A range of information is available on this website for the media, including:
However, as EWOQ is a fair and independent dispute resolution service, we don’t comment on individual people, companies or investigations to avoid:
- breaching the privacy of customers making complaints
- disadvantaging or advantaging energy or water suppliers.
The Ombudsman can’t comment on government policy, as it is out of our jurisdiction.
Keep your cool and avoid a red-hot power bill
Hot weather can lead to high power bills, but it doesn’t have to be that way. There are simple ways you can reduce your power bill this summer.
Ombudsman helps more than 6000 Queenslanders
More than 6000 Queenslanders contacted the state's Energy and Water Ombudsman last financial year.
Complex complaints rise amid falling case numbers
Despite falling case numbers, complex complaints increased during 2019-20
Power bills problematic for Cairns region
Concerns about power bills was the leading reason consumers in the Cairns region contacted EWOQ last financial year.
Power bills problematic for Townsville region
Concerns about power bills was the leading reason consumers in the Townsville region contacted EWOQ last financial year.
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- Phone: 1800 662 837