Did you know you can talk with us online during business hours? Use the Chat function to speak to a team member in real time.
How to make a complaint, including our complaints process, the types of complaints we help with and our online form.
How we handle your complaint about an electricity, gas or water company.
A list of complaints we can and can't help you with, and who to contact if we can't help.
Complete our online form to submit your unresolved complaint about an electricity, gas or water company.
A list of organisations that may be able to help with your complaint if we can't.
How to send us compliments and complaints about EWOQ staff and service.
Our latest figures on the types of complaints we've received this year and how many we've resolved.
How we identify and respond to systemic issues that arise from complaints to us.
Send us a complaint using our online form.
Find out how to contact the Energy and Water Ombudsman Queensland.
