Accessibility
EWOQ is committed to providing services that are accessible to everyone, whether these services are being accessed online, by phone or in person.
Understand your options for communicating with us
Other languages
We use the Translating and Interpreting Service (TIS National) to provide access to our services to:
- people who don't speak English or speak it as a second language
- organisations with non-English speaking clients and customers.
TIS National provides immediate phone, pre-booked phone and on-site interpreting services, enabling non-English speakers to independently access services and information in Australia.
Access a phone interpreter immediately by calling TIS National on 13 14 50 or tell one of our team members you would like the assistance of TIS National.
If you would like to know more, the Queensland language services policy outlines the Queensland Government's commitment to using interpreters and translated information to improve access to all government and government-funded services for people who have difficulty communicating in English.
The policy also supports the multicultural policy and action plan by advising on the use of language services to ensure they provide fair and equitable service for people accessing Queensland Government services.
The Queensland language services guidelines gives agencies information and examples of how to implement the policy.
Hearing impaired access
If you have a hearing impairment, you can contact us through the National Relay Service via:
Support for First Nations consumers
Our complaint-handling officers are trained to help our customers access our services. They are specifically trained in cultural awareness and cross-cultural communications for Aboriginal and Torres Strait Islander Australians and more broadly for other culturally and linguistically diverse customers.
If you identify as First Nations and would prefer that your complaint be managed by our First Nations Liaison Officer, let one of our team members know and we can support you.
Help with accessing content on our website
Translate this website
This website is also available in Chinese (Simplified), Tagalog and Vietnamese, as the top languages other than English used at home in Queensland.
If you would like to use this feature, select your chosen language from the drop down menu in the top right hand corner of your browser window.
Browser support
We try to make our website compatible with a range of browsers, devices and platforms. We recommend using the most up-to-date version of your browser for the best experience. Parts of this website may not work with older browsers, such as our online forms.
Downloading and viewing documents
Most documents on this website are Portable Document Format (PDF) or Microsoft Office files.
- To view PDF files, you will need to have Adobe Reader installed. This can be downloaded free-of-charge from the Adobe website.
- To view, save and print Microsoft Word, Excel and PowerPoint files you need an Office 365 paid subscription or a free Microsoft account. You will need to install the relevant Office apps (Word, Excel, PowerPoint) on your computer or mobile device. You can also store Office files in OneDrive or Dropbox and Office Online will open them in your browser. Alternatively, you can use a non-Microsoft product such as Google Docs, however some features may not be available. You will need a free Google Account to use Google Docs.