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Check if your provider is a scheme participant with the Energy and Water Ombudsman Queensland.
Understand who needs to join the EWOQ scheme, including Queensland authorised energy suppliers and exempt sellers, and water distributor-retailers in South East Queensland.
Complete this online form to become a scheme participant with the Energy and Water Ombudsman Queensland.
Complete this form to find out more about joining EWOQ.
If you’re an exempt seller, you may want your billing agent, embedded network manager or strata manager to act on your behalf to manage complaints received from EWOQ. To do this you need to appoint this person or organisation as an authorised representative.
Learn more about our online portal for scheme participants, including what you can do using the portal and how to access it.