Final orders

If a complaint can’t be resolved through negotiation or conciliation, the Energy and Water Ombudsman may make a final order requiring an energy or water company to take certain action to finalise the matter.

Below is the list of final orders issued by the Energy and Water Ombudsman Queensland.

No final orders have been needed since 2015.

  • Reference no.: 2014/10/00272
  • Parties: Ms J and Sanctuary Energy
  • Compliance with order: Yes

The electricity retailer failed to close the customer’s account as asked or refund the outstanding credit to the customer.

The retailer had to pay $582.06, which included:

  • the outstanding credit on the account
  • the Queensland Government electricity rebate
  • compensation for the delay in finalising the account, errors in the final bill and the customer’s distress.

Read the final order (PDF, 158.2 KB).

  • Reference no.: 2014/06/00838
  • Parties: Ms T and Sanctuary Energy
  • Compliance with order: Yes

The electricity retailer failed to pay solar feed-in credits in excess of the customer’s electricity charges when requested.

The retailer breached its contract with the customer and didn’t meet its requirements under section 55DB (b)(ii) of the Electricity Act 1994.

The retailer had pay the customer $1,478.81.

Read the final order (PDF, 409.44 KB).

  • Reference no.: 2014/05/00102
  • Parties: Mr and Mrs W and Sanctuary Energy
  • Compliance with order: Yes

The electricity retailer failed to pay solar feed-in credits in excess of the customer’s electricity charges when requested.

The retailer breached its contract with the customer and didn’t meet its requirements under section 55DB (b)(ii) of the Electricity Act 1994.

The retailer had pay the customer $1,694.74.

Read the final order (PDF, 469.45 KB).

  • Reference no.: 2014/06/00369
  • Parties: Mr H and Sanctuary Energy
  • Compliance with order: Yes

The electricity retailer failed to pay solar feed-in credits in excess of the customer’s electricity charges when requested.

The retailer breached its contract with the customer and didn’t meet its requirements under section 55DB (b)(ii) of the Electricity Act 1994.

The retailer had pay the customer $1,314.97.

Read the final order (PDF, 387.51 KB).

  • Reference no.: 2014/04/00480
  • Parties: Ms F B and Sanctuary Energy Pty Ltd
  • Compliance with order: Yes

The electricity retailer failed to pay solar feed-in credits in excess of the customer’s electricity charges when requested.

The retailer breached its contract with the customer and didn’t meet its requirements under section 55DB (b)(ii) of the Electricity Act 1994.

The retailer had pay the customer $912.09.

Read the final order (PDF, 460.76 KB).

  • Reference no.: 2014/06/00023
  • Parties: Mrs P and Sanctuary Energy
  • Compliance with order: Yes

The electricity retailer failed to pay solar feed-in credits in excess of the customer’s electricity charges when requested.

The retailer breached its contract with the customer and didn’t meet its requirements under section 55DB (b)(ii) of the Electricity Act 1994.

The retailer had pay the customer $1,254.43.

Read the final order (PDF, 474.26 KB).

  • Reference no.: 2014/05/00459
  • Parties: Mr and Mrs H and Sanctuary Energy
  • Compliance with order: Yes

The electricity retailer failed to pay solar feed-in credits in excess of the customer’s electricity charges when requested.

The retailer breached its contract with the customer and didn’t meet its requirements under section 55DB (b)(ii) of the Electricity Act 1994.

The retailer had pay the customer $1,475.02.

Read the final order (PDF, 472.51 KB).

  • Reference no.: 2014/05/00816
  • Parties: Ms C and Sanctuary Energy
  • Compliance with order: Yes

The electricity retailer failed to pay solar feed-in credits in excess of the customer’s electricity charges when requested.

The retailer breached its contract with the customer and didn’t meet its requirements under section 55DB (b)(ii) of the Electricity Act 1994.

The retailer had pay the customer $1,341.94.

Read the final order (PDF, 455.01 KB).

  • Reference no.: 2014/05/00598
  • Parties: Mr M and Sanctuary Energy
  • Compliance with order: Yes

The electricity retailer failed to pay solar feed-in credits in excess of the customer’s electricity charges when requested.

The retailer breached its contract with the customer and had pay them $728.31.

Read the final order (PDF, 468.01 KB).

  • Reference no.: 2014/05/00360
  • Parties: Mr F and Sanctuary Energy
  • Compliance with order: Yes

The electricity retailer failed to pay solar feed-in credits in excess of the customer’s electricity charges when requested.

The retailer breached its contract with the customer and had pay them $1,668.18.

Read the final order (PDF, 504.12 KB).

  • Reference no.: 2014/06/00559
  • Parties: Mr and Mrs B and Sanctuary Energy
  • Compliance with order: Yes

The electricity retailer failed to pay solar feed-in credits in excess of the customer’s electricity charges when requested.

The retailer breached its contract with the customer and had pay them $573.14.

Read the final order (PDF, 482.95 KB).