Our relationships

At EWOQ, we work with industry, government, regulators, consumer groups and other Ombudsmen to:

  • raise awareness of our service
  • share information about complaints
  • encourage improvements in customer service.

Read more about our relationships with other organisations.

Memorandums of understanding

We work with various organisations within the energy sector and government. See our current memorandums of understanding with these organisations:

Australian Competition and Consumer Commission and Australian Energy Regulator (PDF, 2100.26 KB) – July 2015

Australian Energy Market Commission (PDF, 306.82 KB) – January 2014

Department of Natural Resources, Mines and Energy (PDF, 845.34 KB) – January 2020

Office of Fair Trading Queensland (PDF, 589.66 KB) – July 2019

Queensland Competition Authority (PDF, 709.88 KB) – November 2019

Queensland Ombudsman (PDF, 158.65 KB) – June 2018

Industry organisations and regulators

Australian and New Zealand Ombudsman Association (ANZOA)
The peak body for ombudsmen in Australia and New Zealand. EWOQ is a member of ANZOA

Australian Energy Market Operator (AEMO)
Manages the National Electricity Market, and the retail and wholesale gas markets of eastern and southern Australia

Australian Energy Regulator (AER)
Regulates energy markets and networks under national energy market legislation and rules, mainly in eastern and southern Australia

Australian Gas Association (AGA)
Provides certification services for all gas appliances and gas components to be sold and used in Australia

Energy Networks Australia (ENA)
Represents gas and electricity distribution businesses in Australia

Queensland Competition Authority (QCA)
Monitors the electricity market operations in Queensland and enforces electricity and gas distribution network codes.

Complaints bodies

We provide dispute resolution services to residential and small business energy customers across Queensland, and water customers in South East Queensland.

If we receive complaints that fall outside this scope, we refer them to an appropriate organisation that may help. See a list of these complaint bodies.