The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
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One of our roles is to promote the Energy and Water Ombudsman scheme to people who may need our assistance.

We reach out to customers across Queensland by attending or providing resources for a wide range of community events to raise awareness of our services.

Community events update

Community outreach activities and travel plans have been cancelled for April and May, and we will continue to monitor the situation as the nationwide response to the COVID-19 pandemic evolves. 

EWOQ at your event

Would you like EWOQ to attend or speak at your event?

Send an email to if you would like one of our team members to attend your event or to let us know about an event you're holding.

Community outreach

Every year, we attend community events and speak to consumers about their electricity and water bills.

During 2018-19, we attended 'Bring your bills' events in Brisbane, Cairns,Toowoomba and Rockhampton. We also attended energy forums held across the state, and water literacy forums in South East Queensland hosted by the Queensland Council of Social Services (QCOSS).

Follow us on Facebook and Twitter to find out where we'll be next.

Indigenous outreach

Our aim is to help Aboriginal and Torres Strait Islander people to become confident and informed consumers, and ensure they are aware of their right to assistance with issues relating to their energy services, and water services for customers in South East Queensland. 

Every year, we support the annual National Aborigines and Islanders Day Observance Committee (NAIDOC) week festivities in Cairns, Rockhampton and Brisbane. These events provide a great opportunity to showcase our services to Aboriginal and Torres Strait Islander customers.

In November 2017, the Ombudsman travelled to the Torres Strait with our Indigenous Officer to see how card-operated metering works and how electricity is generated in remote communities. They also visited isolated power stations, met with representatives, government services and community groups.

Read more in our inaugural Reconciliation Action Plan which details our commitments to help create equal opportunities and promote a culture of respect for Aboriginal and Torres Strait Islander people at EWOQ and in the communities we help across the state.

Connecting online

We connect with stakeholders and the community on social media, and inform Queenslanders about how we can help with their energy and water problems.

Follow us on Twitter and Facebook to see what we're up to.