The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
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Community

One of our functions is to promote the Energy and Water Ombudsman scheme to those who may need our assistance. We hope to reach out to customers across Queensland by attending a wide range of community events and promoting our information channels to build awareness of our services.

Upcoming events

October
16 October Anti Poverty Week Budget Bites Cairns
17 October School Savy at Centacare Cairns

November
20 November NGOONBI Tenants Workshop Cairns

 

 

 

 

 

 

 

Would you like EWOQ to attend your event? Send an email to marketing@ewoq.com.au if you would like one of our team members to attend your event or to let us know about an event you're holding.

 

Community outreach

Every year, we attend community events and speak to consumers about their electricity and water bills.

During 2017-18, we presented at local 'Bring your bills' sessions in Bundaberg, Cairns, Mossman, North Stradbroke Island, Strathpine, Toowoomba and Yeppoon. We also attended energy forums held across the state, and water literacy forums in South East Queensland hosted by the Queensland Council of Social Services (QCOSS).

Follow us on Facebook and Twitter to find out where we'll be next.

 

Indigenous outreach

Our aim is to help Aboriginal and Torres Strait Islander people to become confident and informed consumers, and ensure they are aware of their right to assistance with issues relating to their energy services, and water services for customers in South East Queensland. Our Indigenous Investigation Conciliation and Outreach Officer delivers our outreach program to communities across Queensland.

Every year, we support the annual National Aborigines and Islander Day Observance Committee (NAIDOC) week festivities in Cairns, Rockhampton and Brisbane. These events provide a great opportunity to showcase our services to Aboriginal and Torres Strait Islander customers.

In November 2017, the Ombudsman travelled to the Torres Strait with our Indigenous Officer to see how card-operated metering works and how electricity is generated in remote communities. They also visited isolated power stations, met with representatives, government services and community groups.

We are also developing a Reconciliation Action Plan, which will be launched in 2018-19.

 

Connecting online

We connect with stakeholders and the community on social media, and inform Queenslanders about how we can help with their energy and water problems.

Follow us on Twitter and Facebook to see what we're up to. 

 

Would you like us to attend your event?

We're always interested in speaking with members of the community across Queensland. Send an email to marketing@ewoq.com.au if you would like us to attend your event, or to let us know about an event you're holding.