We have a range of brochures that provide information on common complaint.

Download these to learn more about what we do or share them with your clients.

Contact us to request printed copies of brochures.

How we can help – brochure

thumbnail of community workers brochure cover

Need assistance with your energy, water or gas company? This brochure covers all the services we can help you with.

Download the brochure (PDF, 150.45 KB).

How we can help – reminder card

Want to know who we are and how we can help you? This folding pocket brochure can fit inside your wallet or sit on your fridge to remind you of our services.

Download the brochure (PDF, 306.92 KB).


Are you facing disconnection? This brochure will tell you how we can help you.

Download the brochure (PDF, 169.64 KB).

Helping someone else

Helping someone with their energy or water problems? This brochure covers financial difficulty, disconnection and default listings.thumbnail of indigenous brochure cover

Download the brochure (PDF, 760.31 KB).

Indigenous-specific queries

Our Indigenous brochure outlines what steps to take if you're having a problem with your electricity, gas or water, and what support is available.

Download the brochure (PDF, 670.89 KB).