Submit a complaint online or by live chat (click the chat button at the bottom right hand corner of the screen).

This site uses cookies to analyse traffic, remember your preferences, and optimise your experience. Learn more.

Skip navigation
Use space to open navigation items
Site Logo Site Logo
  • Home
  • Complaints
    • Complaints process
    • Complaints we can help with
    • Submit a complaint
    • Other complaint bodies
    • Feedback about EWOQ
    • Complaint statistics
  • Customers
    • Authority to act
    • Articles
    • Customer stories
    • List of scheme participants
    • Embedded networks
    • Support & assistance
    • For community workers
    • Customer surveys
  • Members
    • About scheme participants
    • Scheme membership enquiry
    • New scheme participant application
    • List of scheme participants
    • Embedded networks
  • News & publications
    • News
    • Media
    • Newsletters
    • Customer stories
    • Articles
    • Publications
    • Events
  • About us
    • Who we are
    • Our positions
    • Right to information
    • Community outreach
    • Final orders
    • Systemic issues
    • Independent review
    • Careers at EWOQ
  • Contact us
  • Home
  • News and publications
  • Publications
  • Corporate documents

Corporate documents

Find our corporate publications, including strategies and frameworks, and links to more about our corporate governance.

Annual report

Our reports on our activities and achievements throughout the year.

Corporate governance framework

How the Energy and Water Ombudsman Queensland scheme is directed, controlled and held to account.

Memorandums of understanding

Our current memorandums of understanding with various organisations within the energy sector and government.

Open data

Information about our overseas travel, consultancy spending, use of translators and complaint statistics.

Our policies

The policies and procedures that help us perform our role and meet our responsibilities.

Reconciliation action plan

The strategy for how we intend to contribute to national reconciliation and help create positive change for Aboriginal and Torres Strait Islander peoples.

Strategic plan

A 4-year view of our organisation and key priorities.

Submissions

Our responses to consultations by various regulatory, government and non-government agencies

  • News
  • Media
  • Newsletters
    • Sign up for our newsletter
  • Customer stories
    • Concession confusion on gas account
  • Articles
  • Publications
    • Strategic plan
    • Annual reports
      • 2019-20
      • 2018-19
    • Corporate documents
    • Gifts & benefits register
    • Submissions
    • Brochures
    • Customer satisfaction research
    • Complaint statistics
  • Events
Energy and Water Ombudsman Queensland (EWOQ) Site Logo
  • Facebook Link
  • Twitter Link
  • Linkedin Link
Business hours

8:30am - 5:00pm

Monday - Friday

Postal address

PO Box 3640
South Brisbane BC Qld 4101

Phone

1800 662 837 (free call)

Fax

(07) 3087 9477

Email

complaints@ewoq.com.au

  • Copyright
  • Disclaimer
  • Privacy
  • Right to information
  • Accessibility
  • Careers at EWOQ
  • Languages
© Energy and Water Ombudsman Queensland 2011–2020 ABN 18 534 547 137