Submissions

We develop submissions to influence policy and legislative changes that will affect Queensland energy or water consumers.

Our views consider the issues customers are contacting us about through our dispute resolution processes, as well as issues raised during stakeholder engagement and community outreach activities.

Read our previous submissions:

We support the Australian Energy Market Commission's proposal to regulate conditional discounting through a rule change.

We support the Australian Competition and Consumer Commission's draft ‘Guide to the electricity retail code’.

We support the Clean Energy Council and Ors application for the authorisation of a ‘New energy tech consumer code’.

We responded to the Australian Energy Market Commission's draft determination on the National Energy Retail Amendment (Bill Contents - Customers with Interval Meters) Rule 2019.

We support the Department of Natural Resources, Mines and Energy’s review of the National Energy Retail Law in Queensland.

We support the Australian Energy Market Commission's ‘Draft report - updating the regulatory framework for embedded networks’ in relation to updating consumer protections in the National Energy Retail Law and National Energy Retail Rules.

We endorse the Australian Energy Market Commission's ‘Draft report - updating the regulatory frameworks for embedded networks’.

To better serve customers experiencing hardship, we endorse the contents of the Australian Energy Regulator’s ‘Draft customer hardship policy guideline version 1’.

We recognise that Australian Energy Market Commission's rule change ‘National Energy Retail Amendment (Customers with interval meters) Rule 2019’ is an important step in assisting customers to manage their energy usage and reconcile their bills.

We support any change that improves outcomes for customers and so we endorse the draft rule determination ‘Meter installation - advanced meter communications’.

With more consumers adopting stand-alone power systems as an alternative to standard grid supply, we support the Australian Energy Market Commission's ‘Review of regulatory frameworks for stand-alone power systems’..

We agree that the Australian Energy Regulator’s ‘Hardship guideline’ will strengthen protections for consumers in hardship by creating binding information conditions.

We endorse the Australian Energy Regulator’s issues paper on standardised statements for use in customer hardship policies.

We support the draft rule determination on the ‘National Electricity Amendment (Metering installation timeframes) Rule 2018’ and the ‘National Energy Retail Amendment (Metering installation timeframes) Rule 2018’.

We welcome measures to strengthen existing consumer protections and support the Australian Energy Market Commission's draft rule determination on the ‘National Energy Retail Amendment (Strengthening protections for customers in hardship) Rule 2018’.

We agree the Australian Energy Market Commission's new draft rule determination on the ‘National Electricity Amendment (Estimated meter reads) Rule 2018’ balances enhancing consumer protections with maintaining flexibility for retailers to design their own approach.

We contributed to the ‘National Electricity Amendment (Metering installation timeframes) Rule 2018’ and the ‘National Energy Retail Amendment (Metering installation timeframes) Rule 2018’ consultation paper.

See our feedback on the consultation paper on the ‘National Energy Retail Amendment (Strengthening protections for customers in hardship) Rule 2018’.

See our response to the ‘Review of Queensland energy legislation: issues paper’.

See our response to the ‘National Energy Retail Amendment (Preventing discounts on inflated energy rates) Rule 2018’.

See our submission on the Queensland Competition Authority's ‘Review of guaranteed service levels’ to apply from 1 July 2020.

See our feedback on the Australian Energy Regulator’s ‘Benefit change notice guidelines issue paper’.

We welcome the Australian Energy Regulator’s guidelines in the ‘Draft retail pricing information guidelines’.