Media releases
Energy and Water Ombudsman reappointed
Queensland’s dispute resolution service for energy and water consumers has been strengthened today with the 4-year reappointment of Jane Pires as the state’s Energy and Water Ombudsman.
Consumer rights strengthened for Qld embedded networks
Queenslanders living in apartment buildings, retirement villages and caravan parks now have access to a free, fair and independent dispute resolution service.
Keep your cool and avoid a red-hot power bill
Hot weather can lead to high power bills, but it doesn’t have to be that way. There are simple ways you can reduce your power bill this summer.
Ombudsman helps more than 6000 Queenslanders
More than 6000 Queenslanders contacted the state's Energy and Water Ombudsman last financial year.
Complex complaints rise amid falling case numbers
Despite falling case numbers, complex complaints increased during 2019-20
Power bills problematic for Cairns region
Concerns about power bills was the leading reason consumers in the Cairns region contacted EWOQ last financial year.
Power bills problematic for Townsville region
Concerns about power bills was the leading reason consumers in the Townsville region contacted EWOQ last financial year.
High power bills problematic in Toowoomba region
Concerns about high power bills was the leading reason consumers from the greater Toowoomba region contacted EWOQ last financial year.
High bills problematic for Sunshine Coast residents
Concerns about energy bills was the leading reason consumers from the Sunshine Coast contacted EWOQ last financial year.
High bills problematic in the Redlands
Concerns about energy bills was the leading reason consumers from the Redlands contacted EWOQ last financial year.
High bills problematic in Moreton Bay region
Concerns about energy bills was the leading reason Moreton Bay residents contacted EWOQ last financial year.
High bills problematic for Logan City locals
Concerns about energy bills was the leading reason Logan City residents contacted EWOQ last financial year.
High bills problematic for Ipswich residents
Concerns about energy bills was the leading reason Ipswich residents contacted EWOQ last financial year.
Energy and water bills problematic for Gold Coast residents
Problems with electricity, gas and water bills accounted for more than half of complaints closed by the Energy and Water Ombudsman.
Media release archive
17 December 2019
Jane Pires was reappointed for 3 years as Queensland's Energy and Water Ombudsman.
30 September 2019
Energy and water bills problematic for Queenslanders