A new website built for our customers Published on 25 June 2025 We've launched our new website, offering an improved experience for Queensland energy and water consumers and providers. Tagged as: , EWOQ update
Confusion on smart meter rollout could lead to a spike in cases Published on 30 April 2025 With changes coming to the National Energy Retail Rules, the Energy and Water Ombudsman for Queensland is concerned that confusion on consumer rights and provider responsibilities will lead to an increase in cases as the Australian Energy Market Commission’s accelerated smart meter rollout picks up pace. Tagged as: , EWOQ update
What the smart meter rollout means for Queenslanders Published on 29 April 2025 Under the Australian Energy Market Commission’s (AEMC) accelerated smart meter rollout, all electricity customers will have a smart meter installed by 2030. Tagged as: , Consumer advice, Industry news
Customer receives large bill for a year’s worth of usage Published on 29 April 2025 When a customer was issued with a bill from their previous provider for 12 months of electricity usage all at once, they were unhappy as they had been chasing the provider for regular bills for a long time. Here’s how we helped. Tagged as: , Customer stories
Signs that bill relief has eased cost of living for Queenslanders Published on 29 January 2025 The Energy and Water Ombudsman Queensland closed over 2,100 cases from October to December 2024, a decrease of 32% compared to the previous 3 months. Tagged as: , EWOQ update
Customer believes default listing was issued in error Published on 06 January 2025 When a customer discovered they had a default listing due to a debt with their electricity provider, they were confused as they had not been aware they were in debt. Here’s how we helped. Tagged as: , Customer stories
Signs of bill stress as complaints continue to increase Published on 30 October 2024 The Energy and Water Ombudsman Queensland closed more than 3,100 cases in the 3 months to September 2024, a 26.7% increase on the same period last year. Tagged as: , EWOQ update
Concession card holder misses out on full Cost of Living Rebate Published on 30 October 2024 When a customer only received $550 for the 2023-24 Cost of Living rebate they were confused as an eligible concession card holder they should’ve received $700. Here’s how we helped. Tagged as: , Customer stories
Customer accumulates debt after a change in electricity providers Published on 09 October 2024 A customer changed energy providers and after some time realised they hadn’t received a bill in a while. When they contacted the provider to see why, they discovered they had accumulated a large debt. Tagged as: , Customer stories
Energy and Water Ombudsman QLD has highest number of cases in a decade Published on 01 October 2024 With the highest number of complaints lodged since 2014, over 11,000 Queenslanders reached out to the Energy and Water Ombudsman (EWOQ) in the past year for help with their energy and water issues. Tagged as: , EWOQ update