Strategic plan

Our Strategic Plan(PDF, 118KB)  is a 4-year view of our organisation and key priorities.

Our vision

To make a positive difference to Queenslanders in a changing energy and water environment.

Our values

  • Respect: We act and interact with honest and integrity—manners, respect and courtesy are a given.
  • Integrity: Our actions are consistent with our words and we demonstrate our values through our actions.
  • Competency: We encourage each other and seek opportunities to learn, and share our knowledge and ideas, to continuously improve ourselves and our service.
  • Accountability: Each of us is accountable and responsible for our work, attitude and behaviours.
  • Excellence: We strive to be the best we can be, and deliver excellent service and quality results.

Commitments

Stakeholders

Objectives Indicators of success

  • More people know about and use EWOQ services.

  • Build good working relationships with our partners to resolve issues fairly and reduce repeat problems. 

  • Work with partners and communities to reach more people and support better outcomes. 

  • Customers understand what our services are and how to get help from us when they need it. 

  • We resolve issues fairly and quickly, with fewer repeat problems. 

  • People see EWOQ as fair and independent. 

  • Talking with partners and the community helps us find problems early and stop them happening again.

  • We meet with providers and partners to improve our services and get better outcomes for our customers. 

People

Objectives Indicators of success

  • Attract, develop and retain committed people who are motivated by our values.

  • Create a workplace where people feel included and supported to perform at their best. 

  • Build the capability of our people now and for the future. 

  • Team members are engaged, supported and safe at work.

  • Workforce retention rates are within industry benchmarks. 

  • Our people build the skills they need through training and development. 

Operations

Objectives Indicators of success

  • Maintain strong systems to manage risk and provide assurance. 

  • Make sure our information and systems are secure and reliable. 

  • Use trusted data and insights to support good decisions and improve industry practices. 

  • Our business is responsible and uses resources well. 

  • Risks and controls are regularly reviewed and managed to prevent major failures. 

  • Our data and insights are accurate, timely and trusted. 

  • People trust how EWOQ is governed and manages its finances. 

  • Keep systems and data secure, with no major security or privacy incidents. 

We will deliver our objectives through our key strategic initiatives:

  • Building future capabilities.
  • Contributing to reconciliation with First Nations people.
  • Driving efficiencies and effectiveness.
  • Embracing our culture and values. 
  • Focusing on our people. 
  • Enhancing scheme participant management.
  • Enriching customer experience.
  • Raising awareness of our service.

We will embrace opportunities by:

  • Adapting to the needs of our ever-changing world, including issues impacting our community.
  • Understand and utilise relevant technologies to enhance all aspects of our business. 
  • Expanding our jurisdiction to include consumer energy resources. 

Through our strategic objectives we support the government objectives for the community:

  • Safety where you live. 
  • Health services when you need them.
  • A better lifestyle through a stronger economy. 
  • A plan for Queensland's future. 

Industry benchmarks:

  • Accessibility.
  • Independence.
  • Fairness.
  • Accountability.
  • Efficiency.
  • Effectiveness.

We respect, protect and promote human rights in our decision-making and actions. 

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