Performance against the strategic plan – Our service
Commitment: Our service
We provide a free, fair and independent dispute resolution service, which is evolving with the changing landscape of our sector.
- We are agile and evolve with our sector’s changing landscape.
- We embrace change and adapt to emerging technologies and the needs of our sector.
- Our business is robust, accountable, efficient and effective.
Measure of success | Achievements 2020-21 |
Monitor the number and nature of the complaints we receive to ensure our service evolves with changing technologies and consumer needs, while looking out for issues that may affect our business or customers. |
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Continue to be financially and environmentally sustainable by improving our systems and processes, and ensuring they remain fair, fit for purpose and adaptable for the future. |
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Develop solutions to enable us to connect with our customers, communities, teams and others through a variety of digital channels. |
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Deliver our services within the required agreed response targets. |
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See the official copy of the 2020-21 annual report, as tabled in the Legislative Assembly of Queensland, on the Queensland Parliament's tabled papers website.