Performance against the strategic plan – Our service
Commitment: Our service
We provide a free, fair and independent dispute resolution service, which is evolving
with the changing landscape of our sector.
- We strive to be agile and evolve with the changing landscape of our sector.
- We embrace change and adapt to the emerging technologies and needs of our sector.
- Our business is robust, accountable, efficient and effective.
Measure of success | Achievements 2019-2020 |
Monitor the number and nature of the complaints we receive to ensure our service evolves with changing technologies and consumer needs, while looking out for issues that may affect our business or customers. |
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Continue to be financially and environmentally sustainable by improving our systems and processes, and ensuring they remain fair, fit for purpose and adaptable for the future. |
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Develop solutions to enable connecting with our customers, communities, teams and others through a variety of digital means. |
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Deliver our services within the required agreed response targets. |
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EWOQ 2023 and Digital Project completed on time and within agreed budget. |
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See the official copy of the 2019-20 annual report, as tabled in the Legislative Assembly of Queensland, on the Queensland Parliament's tabled papers website.