Protecting homes with life support equipment Published on 15 October 2025 Energy companies must follow the National Energy Retail Rules when they supply energy to a property where someone needs life support equipment. These rules help protect customers who rely on life support equipment. Tagged as: , Consumer advice
Struggling with bills? You're not alone Published on 10 October 2025 Life can be stressful when bills pile up or you’re not sure where to turn for help. We’re here to yarn, listen and help you find support with 3 free events in Atherton, Mossman and Innisfail from 28–30 October. Tagged as: , EWOQ update
Billing remains high after solar power installed Published on 08 October 2025 A customer was still receiving high power bills even though they had recently installed a solar power system. Here’s how we helped. Tagged as: , Customer stories
Making a difference for Queenslanders: Our year in review Published on 29 September 2025 Our 2024-25 Annual Report is now available. We’re proud to share how we’ve supported Queenslanders through a year of change, challenge and connection. Tagged as: , EWOQ update
Energy and water help for seniors Published on 01 September 2025 There are a range of energy and water rebates and concessions available for seniors and pensioners. Here is an outline of the current rebates and concessions available to support you in paying your bills and how the Energy and Water Ombudsman Queensland (EWOQ) can help. Tagged as: , Consumer advice
Energy and water help for small business Published on 01 September 2025 While your business might be small, it may feel like you receive a lot of big bills. Some of the biggest bills you receive might be your energy and water bills. If you’re struggling to pay these, need to improve your energy or water efficiency, or have an issue with your provider, there is help available. Tagged as: , Consumer advice
Customer with large water bill has Concealed Leak Application denied Published on 21 August 2025 When a customer’s water provider denied their Concealed Leak Application, the customer was deeply worried about their near $8,000 water bill. Here’s how we helped. Tagged as: , Customer stories
Moving house? How to avoid issues with your energy or water bills Published on 20 August 2025 When you're moving house you need to make sure you are opening and closing your electricity, gas and water accounts correctly to avoid issues. Tagged as: , Consumer advice
Energy debt and hardship remains a concern for Queenslanders Published on 28 July 2025 With cost of living still pressing down, and energy prices going up, the Energy and Water Ombudsman Queensland remains concerned about the level of energy debt and hardship among Queenslanders. Tagged as: , EWOQ update
Extension of Energy Bill Relief rebate in 2025 Published on 18 July 2025 The Australian government has extended their Energy Bill Relief rebate through until the end of 2025. Tagged as: , Industry news