Energy affordability remains key issue for many Queenslanders Published on 06 May 2026 The constant increase of cost-of-living is an issue that weighs on many Queenslanders. EWOQ remains concerned about the affordability of energy and keeping Queenslanders connected. See our case statistics for the January to March 2026 quarter. Tagged as: , EWOQ update
Multiple power outages cause distress to retirement village customers Published on 23 April 2026 A customer lived in a retirement village where electricity is provided through an embedded network. The village recently had an expansion and welcomed more residents. Ever since, multiple power outages were experienced by the residents. Tagged as: , Customer stories
Multiple accounts cause billing chaos for customer Published on 20 March 2026 A customer and their partner recently moved house and settled the final electricity bill for their old house shortly after the move. Months later, they were contacted by their electricity provider stating they had an outstanding debt. Tagged as: , Customer stories
New energy obligations: what embedded network operators should do now Published on 26 February 2026 Many caravan park owners and managers of apartment blocks and retirement villages supply electricity to their residents and operate as exempt sellers. Recent changes to exemption rules mean some new obligations are already in place, with further requirements starting from 1 July 2026. Tagged as: , Industry news
Customer receives estimated bill for 2 years Published on 12 February 2026 A customer lived in a property for 2 years and never had their meter read. When they moved out they were issued a large catch-up bill from their electricity provider. Confused, they contact EWOQ for help. Tagged as: , Customer stories
Struggling with bills? Dealing with legal issues? You're not alone Published on 06 February 2026 Life can be stressful when bills or issues pile up or you’re not sure where to turn for help. We’re here to chat, listen and help you find support with 3 free events in Chermside, West End and Logan from 24–26 February. Tagged as: , EWOQ update
Summer bill shock and storm season expected to influence complaints Published on 29 January 2026 Energy and water complaints remained steady at the end of 2025, with only a minimal decrease in case numbers. However, we may see an increase over the coming months due to the storm and summer seasons. Tagged as: , EWOQ update
Supporting a domestic violence survivor through financial hardship Published on 27 January 2026 A customer recently escaped a relationship marked by domestic violence and financial control. They discovered an electricity debt in their name and tried to contact the provider several times to sort the debt. The customer was repeatedly promised a callback that never came and decided to contact EWOQ for support. Tagged as: , Customer stories
Customer left to deal with water leak for 3 months Published on 03 December 2025 A customer noticed the footpath outside their house was persistently being flooded. After 3 months of a long dispute with their provider on who's infrastructure was causing the leak, they came to EWOQ for help. Tagged as: , Customer stories
How to save energy and water this summer Published on 25 November 2025 Summer is a time when we tend to use more power and water. Making some small changes can make a big difference to your bills this summer. Here’s our top tips for keeping costs down. Tagged as: , Consumer advice