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Latest news

Trial of updated phone service hours

Published on 14 September 2026

From Monday 14 September, we will be trialling updated 1800 service operating hours for a three-month period.

Struggling with bills or cost of living? You're not alone

Published on 11 September 2026

Life can be stressful when bills or issues pile up or you’re not sure where to turn for help. We’re here to chat, listen and help you find support with 2 free events in Warwick and Toowoomba from 24–25 September.

Pensioner suddenly stops receiving electricity rebate

Published on 19 August 2026

A customer who was a pensioner was receiving the Queensland Government's Electricity Rebate for many years. When they suddenly stopped receiving the rebate, they tried to ask their provider why but couldn't get a clear answer. Here's how we helped.
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