Accessibility

We are committed to making our services accessible to everyone, whether you contact us online, by phone or in person. If you need language, communication or accessibility support, we can help.

Language support

If English is not your first language, we can arrange an interpreter to help you communicate with us.

You can:

TIS National provides immediate phone interpreters, pre-booked phone interpreters and on-site interpreters.

For more information about language services, read the Queensland Government's Queensland language services policy and the Queensland language services guidelines.

Deaf and hearing support

If you are deaf, hard of hearing, or have a speech impairment, you can contact us through the National Relay Service.

Contact the National Relay Service:

First Nations support

We are committed to providing culturally safe and accessible services for First Nations consumers.

Our complaint-handling officers receive training in cultural awareness and cross-cultural communication.

If you identify as First Nations and would like your complaint managed by our First Nations Liaison Officer, let one of our team members know. We will do our best to support your preference.

Website accessibility

This website is designed to be accessible across a range of devices and browsers.

Translate this website

This website can be translated into multiple languages. 

To use this feature, select a language from the drop-down menu in the top right-hand corner of your browser window.

Browser support

For the best experience, use the latest version of your browser.

Some features, including online forms, may not work correctly in older browsers.

Download and view documents

Most documents on this website are available as PDF or Microsoft Office files.

To view PDF files, you may need a PDF reader such as Adobe Reader.

To open Microsoft Word, Excel or PowerPoint files, you will need compatible software such as Microsoft Office or Google Docs.

If you have trouble accessing a document, contact us and we will help you access the information in an alternative format.

 

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