Save water, save money Published on 10 November 2026 Looking for ways to reduce your water bill? There are some simple steps you can take to save water and money. Here are our tips. Tagged as: , Consumer advice
Systemic insights: when billing goes wrong Published on 30 October 2026 Complaints can help us understand the issues customers experience and identify opportunities for improvement. In the first edition of Systemic Insights, we look at billing complaints and the lessons they can offer for energy and water providers. Tagged as: , Systemic insights
New technology is changing the way Queenslanders make complaints Published on 29 October 2026 Energy and water complaints remained fairly stable in the first quarter of the financial year, with a small decrease in case numbers. However, EWOQ is seeing more complaints escalate to investigation as new technologies change the way customers prepare and support their complaints. Tagged as: , EWOQ update
What is an ombudsman and how can they help? Published on 28 October 2026 Despite the unusual name, the role of an ombudsman is a simple one. If you’ve tried to resolve a problem with your energy or water provider and can’t agree on a solution, we may be able to help. Tagged as: , Consumer advice
Power at previous premises costs business owner almost $30,000 Published on 26 October 2026 A business owner discovered he was still paying for electricity at a property he had moved out of five years earlier. Here's how we helped. Tagged as: , Customer stories
Customer has gas supply disconnected in error Published on 07 October 2026 A customer was building a new home and arranged for gas supply to be connected. They were still living at their current home while construction was underway. About a month later, her gas supply at her current home was suddenly disconnected. Tagged as: , Customer stories
Preparing for storm season and power outages Published on 30 September 2026 Storm season is fast approaching in Queensland, bringing an increased risk of power outages. Heavy rain, lightning and strong winds can damage power lines, leaving homes and businesses without electricity. Are you prepared if the power goes out? Tagged as: , Consumer advice
Supporting Queenslanders: Our Annual Report Published on 29 September 2026 Our 2025–26 Annual Report is now available. We’ve been honoured to support Queenslanders through the year as we all deal with cost-of-living pressures. Here's what we've achieved. Tagged as: , EWOQ update
Landlord surprised with large water bill from a concealed leak Published on 23 September 2026 A landlord received a water bill more expensive than usual. They contacted their tenant to see if there was a leak, but the tenant hadn't noticed any. 3 months later the landlord received another water bill for over $10,000. Tagged as: , Customer stories
Trial of updated phone service hours Published on 14 September 2026 From Monday 14 September, we will be trialling updated 1800 service operating hours for a three-month period. Tagged as: , EWOQ update