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Check if your provider is a scheme participant with the Energy and Water Ombudsman Queensland.
Find out which energy and water providers in Queensland must join EWOQ and how membership gives customers access to free, independent dispute resolution.
Complete this online form to become a scheme participant with the Energy and Water Ombudsman Queensland.
Complete this form to find out more about joining EWOQ.
If you’re an exempt seller, you may want your billing agent, embedded network manager or strata manager to act on your behalf to manage complaints received from EWOQ. To do this you need to appoint this person or organisation as an authorised representative.
Understand new regulatory obligations for exempt sellers and embedded network operators in Queensland, including what’s changing, key dates and how EWOQ can help.
Learn more about our online portal for scheme participants, including what you can do using the portal and how to access it.