Website information
Disclaimer
The materials available on or through this website are distributed by the Energy and Water Ombudsman Queensland (EWOQ) as an information source only.
We work hard to ensure the site is accurate, reliable, complete and up to date. However, to the maximum extent permitted by law, EWOQ makes no statement, representation, or warranty about the quality, accuracy, context, completeness, availability or suitability for any purpose of, and you should not rely on, any materials available or or through this website.
Any reliance you place on such information is at your own risk. EWOQ isn’t responsible or liable for any loss, damage, claims, liabilities or expenses, including without limitation legal costs and settlement costs) whatsoever arising out of, or attributable to, any content or material on this website whether in contract, tort (including negligence), statute or otherwise.
Despite our best efforts, EWOQ makes no warranties that the materials available or or through this website are free of computer viruses or other potential infections, to the maximum extent permittable by law.
Links to other websites
On this website, EWOQ provides links to other websites operated by third parties. These websites are not under the control of EWOQ and EWOQ is not responsible for the contents of any linked websites or any hyperlink contained in a linked site.
A user of this website who uses the links provided to other websites, and material available on or through that other website, acknowledges that the disclaimer and any terms of use, including licence terms, set out on the other third party website govern the use which may be made of that material.
Copyright
© The Energy and Water Ombudsman Queensland 2025
The Energy and Water Ombudsman Queensland (EWOQ) supports and encourages the distribution and exchange of information. Unless otherwise stated, all copyright material available on or through this website is licensed under a Creative Commons Attribution 4.0 International licence (CC BY 4.0).
You are free to use copyright material available on or through this website that is covered by a CC BY licence in line with the licence terms. You must keep the copyright notice on the copyright material and attribute EWOQ as the source of the copyright material.
Where possible, we have clearly labelled any material owned by a third party. We have made every effort to get the full consent of copyright owners before providing this material on our website.
Note: Creative Commons licences relate to copyright material, not to other forms of intellectual property. Some material accessible on or through this website may not be available under a Creative Commons licence.
Website material not available under a Creative Commons licence
- EWOQ logos
- trade mark protected material
- intellectual property (including copyright) owned by third parties
- material available under other specified licences.
If you have any queries or wish to request permission, email info@ewoq.com.au.
Website accessibility
We have designed and developed our website to ensure as many users as possible can use it, including people with:
- disabilities who may use assistive technologies
- slower internet connections
- hand-held devices and mobile phones.
If you experience difficulty accessing any of the information on our website, please refer to our accessibility information.
The World Wide Web Consortium (W3C) publishes a set of guidelines called Web Content Accessibility Guidelines (WCAG). These guidelines presently set the international standard for web accessibility. There are three levels of conformance (A, AA and AAA).
As part of our commitment to accessibility, we currently aim to meet WCAG 2.1 conformance level AA for all content published on our website.
Social media
We use social media to increase awareness about our services and activities and to refer consumers to relevant information resources and assistance.
We monitor our social media accounts during business hours Monday to Friday, except on public holidays. We try to respond to queries by the end of the next business day.
Energy and water consumers, and other stakeholders, can send us queries or comments about matters relevant to our jurisdiction. We welcome open and respectful discussion of issues relevant to external dispute resolution.
Positive and negative feedback is helpful to us, and to maintain a respectful environment for everyone in our social media community and compliance with Australian law, we set guidelines for your contributions.
If you have any suggestions or concerns, please contact us.
Follow us on social media
Our guidelines for social media use
Contributions to our social media channels must not:
- include content, or links to content, that is offensive, obscene, abusive, harassing, threatening, or inappropriate for an all-age audience
- breach our Privacy Policy or the author's privacy or confidentiality obligations arising under the complaints handling process, such as commenting on an ongoing EWOQ investigation or naming EWOQ staff or any parties to a complaint
- mislead, either intentionally or unintentionally
- be irrelevant to energy and water issues or our services
- discriminate or foster discrimination based on gender, race, appearance, nationality, ethnicity, religion, age, sexual orientation or disability
- defame, impersonate or falsely claim to represent other people or organisations
- promote or advertise commercial products or services
- promote personal or political interests
- breach the user agreement or policies of the social media platform.
Contributions that do not comply with these guidelines may be removed and action taken to prevent the author's further participation in our online community.
We reserve the right to remove any contribution to our channels or block users at our discretion.
We may follow organisations or people who are relevant to EWOQ or industries we operate in. However, this doesn’t imply that we endorse these organisations or people.
We regularly archive our channels for future analysis and to comply with recordkeeping requirements.