Policies and procedures
We have a number of policies and procedures in place to help us deliver our services. You can trust that we will act in accordance with these policies in procedures when handling your complaint.
You can provide feedback and compliments about our decision or our service.
2 Result(s) found
The purpose of this procedure is to set out how we will deal with a complaint against EWOQ. This procedure contains the responsibilities imposed on members of EWOQ in receiving, handling and responding to complaints against EWOQ or individual members of EWOQ.
Effective: November 2022
The purpose of this procedure is to provide EWOQ team members and scheme participants with clear direction to enable the resolution of disputes from scheme participants in relation to cases they have been invoiced for under the EWOQ user pays fees in a timely and consistent manner.
Effective: June 2021