Billing remains high after solar power installed

Published on 08 October 2025

Carmen* recently renovated her home and decided to install solar power to help save money on her power bill. When Carmen’s power bills didn’t reduce in cost, she became concerned.

Carmen had many discussions with her electricity provider but couldn’t find an answer for why her bill was still high. Carmen reached out to EWOQ for help with dealing with her electricity provider.

How EWOQ helped

EWOQ launched an investigation to find out if solar was approved and recorded at the property. We discovered that when renovations were being done, Carmen’s home was given a new National Metering Identifier (NMI). An NMI is a unique number that identifies the electricity connection at each address. We found that Carmen’s new NMI didn’t show that solar was connected at the property.

EWOQ found that the solar power system was originally approved under Carmen’s old NMI. When renovations took place and Carmen received a new NMI, her electrician didn’t record that there was solar at her home. To have solar power credited to her bills, Carmen must have her electrician apply with the electricity distributor to record her solar under her new NMI.

Outcome

Carmen was glad to have an answer for why her solar power wasn’t being applied. She was happy to correct the issue of recording the solar power at the property. Her provider waived $436 from her current bill due to the time taken to resolve the issue.

What can you do?

If you have a newly installed solar power system, it’s important to make sure all paperwork is completed correctly. This helps guarantee you receive the appropriate credits and are billed for the correct amount.

*name changed to protect privacy.