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Ever been shocked by a high energy or water bill? Find out about the common reasons behind high energy and water bills, what to do when you receive one and what you need to do if you want to make a complaint with us.
Sometimes you might receive an estimated bill from your provider. Find out about what they are, what you can do when you receive one and what to do if you have a complaint.
Find out about the common types of tariffs, how you might save money on those tariffs and what to do if you have a tariff issue.
Meters record your usage of your electricity, gas and water. Find out about locating your meter, how to read it and what to do if you have meter issues.
Find out what payment assistance options are out there and what can happen if you fail to make payments on bills and debts with your energy or water providers.
Learn about common rebates and concessions, how to check if you're eligible, and what to do if you have an issue with receiving a rebate or concession.
Sometimes an energy or water provider might owe you a refund. Find out about common issues that result in a refund, what steps to take if you think you’re owed a refund and what to do if your provider doesn’t resolve the issue.
Find out what an embedded network is and what kind of embedded network complaints EWOQ can help with.
Worried about disconnection from your energy or water provider? Find out about the rules around disconnection and what to do if you’re facing disconnection of your energy or restriction of your water.
Learn about common customer service issues, what you can do to try and resolve them with your provider and what you need to do if you want to make a complaint.
Find out about the rules salespeople of energy providers must follow when speaking to you and what to do if you think you have been misled.
Find out what you need to know before transferring to a new energy provider. It’s important to make sure you pick the best energy plan for your needs, are aware of the contract terms and that your new account is set-up correctly to avoid issues.
Learn about the most common power outage and supply complaints, what to do if you’re affected by an outage or supply issue and when you can contact us for help.
If you’ve recently built or renovated your home, you might need to set-up or change your electricity or gas connection. Found out the steps you need to follow in the connection process and what to do if you have an issue.
If you've received an unusually high water bill it’s possible you have a concealed leak on your property. This page will tell you how to identify a concealed leak, who is responsible for the leak and what to do if you have one.
Water bursts, blockages or overflows can cause issues such as property damage and service disruptions. Find out about resolving the issue with your water provider and how we may be able to help.
Has your property been damaged due to work by your energy or water provider? Find out what to do if you've experienced damage to your property and what to do if you have a complaint.