Customer faces business closure after gas supply disconnected

Published on 28 October 2025

Maya* owned a small food business. Business had been quiet lately and she was struggling to keep up with the bills.

When her energy provider disconnected her gas supply due to a significant debt, Maya was left unable to operate her kitchen, and her business.

Maya contacted her energy provider to try to negotiate a reconnection, but they insisted the full debt be paid upfront before reconnecting the gas. Unable to afford this and facing the prospect of closing her business the next day, Maya reached out to EWOQ for help.

Here’s how EWOQ helped

We contacted Maya’s energy provider and discussed what payment assistance she could access due to financial hardship. The energy provider agreed that Maya wouldn’t have to pay the total debt upfront, but that they required a lump sum payment for some of the debt before reconnecting the business. We helped negotiate an acceptable lump sum payment and ongoing payment plan to clear the rest of the debt.

Outcome

The energy provider reconnected Maya’s gas supply the very next day, allowing Maya to keep the doors open for her business. She was relieved to have avoided closure and grateful that she could pay the debt off on a manageable payment plan and continue moving forward.

This case highlights the importance of flexible payment options for small business owners facing financial hardship, and the role EWOQ plays in helping customers access support.

What can you do?

If you're struggling to manage energy bills for your home or business and are unable to reach an agreement with your provider, EWOQ can help you explore your options.

*name changed to protect privacy.