Queenslanders to receive another cost of living rebate on electricity bills

The Queensland Government has announced a new $1000 Cost of Living Rebate for Queensland electricity customers for 2024-25. Additionally all eligible Australian households will receive a $300 rebate in 2024-25 from the Australian Government's Energy Bill Relief Fund.

Who is eligible?

Queensland households who have an electricity account with their electricity provider or embedded network provider on 1 July 2024 and are separately metered and charged for their own electricity consumption are eligible.

Vulnerable Queensland households may be eligible for an additional $372 under the Queensland Electricity Rebate Scheme. You can check your eligibility here.

How will you receive your rebate?

$1000 rebate

Eligible households will automatically receive a rebate of $1000 toward their electricity bills, with the payment being credited from 1 July 2024. Exact timing will depend on individual billing cycles.

Embedded network Queensland households will generally have the rebate credited to their electricity bills by their on-supplier in the second half of 2024. It may take several months for the rebate to appear on these bills.

Further information on the Cost of Living Rebate is available from the Queensland Government.

$300 rebate

Eligible households will receive a rebate of $300 toward their electricity bills, with the payment being credited in quarterly instalments from 1 July 2024. Exact timing will depend on individual billing cycles.

In most cases this credit will be automatic, however for embedded network customers you will need to apply for the rebate. More information on the application process will be released at a later date

Further information on the Energy Bill Relief Fund rebate is available from the Australian Government.

Still worried about the cost of your power bill?

With the cost of living on the rise, you may still be worried about the high cost of your electricity bill. Here are some tips and trick you can follow to keep the costs down.

If you think you will have trouble paying your electricity bill, contact your electricity provider. You might be able to:

  • ask for a payment plan
  • find out if you’re eligible for any rebates or concessions on top of the Cost of Living Rebate, such as the Home Energy Emergency Assistance Scheme (HEEAS)
  • get access to a financial hardship program
  • get information about financial counselling
  • ask for an audit to see where you can save money on electricity.

If you can’t agree on a solution with your provider, contact us to see if we can help.

2023-24 Cost of Living Rebate

The Queensland Government delivered the below Cost of Living Rebate in the 2023-24 financial year.

  1. $700 for vulnerable households who receive the existing Queensland Electricity Rebate.

    The Cost of Living Rebate is in addition to the $372 Queensland Electricity Rebate, bringing the total rebate on electricity bills for vulnerable households to $1,072. You can visit the Queensland Government website’s page on the Queensland Electricity Rebate Scheme to find out if you’re eligible.

  2. $550 for all other Queensland households.

For most households, the rebate was automatically credited to electricity bills on a quarterly basis commencing from July 2023. If you didn’t receive your rebate, speak to your electricity provider in the first instance. If you have a dispute about the rebate and are unable to resolve it with your provider, you can contact us.