Struggling with bills? Dealing with legal issues? You're not alone Published on 06 February 2026 Life can be stressful when bills or issues pile up or you’re not sure where to turn for help. We’re here to chat, listen and help you find support with 3 free events in Chermside, West End and Logan from 24–26 February. Tagged as: , EWOQ update
Summer bill shock and storm season expected to influence complaints Published on 29 January 2026 Energy and water complaints remained steady at the end of 2025, with only a minimal decrease in case numbers. However, we may see an increase over the coming months due to the storm and summer seasons. Tagged as: , EWOQ update
Energy complaints rise in QLD as new consumer protections announced Published on 28 October 2025 Energy complaints are on the rise in Queensland, with billing issues continuing to top the list. As Queenslanders continue to juggle bills and cost of living, it’s important that there are protections in place so that customers can continue to access the essential service of energy. Tagged as: , EWOQ update, Industry news
Struggling with bills? You're not alone Published on 10 October 2025 Life can be stressful when bills pile up or you’re not sure where to turn for help. We’re here to yarn, listen and help you find support with 3 free events in Atherton, Mossman and Innisfail from 28–30 October. Tagged as: , EWOQ update
Making a difference for Queenslanders: Our year in review Published on 29 September 2025 Our 2024-25 Annual Report is now available. We’re proud to share how we’ve supported Queenslanders through a year of change, challenge and connection. Tagged as: , EWOQ update
Energy debt and hardship remains a concern for Queenslanders Published on 28 July 2025 With cost of living still pressing down, and energy prices going up, the Energy and Water Ombudsman Queensland remains concerned about the level of energy debt and hardship among Queenslanders. Tagged as: , EWOQ update
A new website built for our customers Published on 25 June 2025 We've launched our new website, offering an improved experience for Queensland energy and water consumers and providers. Tagged as: , EWOQ update
Confusion on smart meter rollout could lead to a spike in cases Published on 30 April 2025 With changes coming to the National Energy Retail Rules, the Energy and Water Ombudsman for Queensland is concerned that confusion on consumer rights and provider responsibilities will lead to an increase in cases as the Australian Energy Market Commission’s accelerated smart meter rollout picks up pace. Tagged as: , EWOQ update
Signs that bill relief has eased cost of living for Queenslanders Published on 29 January 2025 The Energy and Water Ombudsman Queensland closed over 2,100 cases from October to December 2024, a decrease of 32% compared to the previous 3 months. Tagged as: , EWOQ update
Signs of bill stress as complaints continue to increase Published on 30 October 2024 The Energy and Water Ombudsman Queensland closed more than 3,100 cases in the 3 months to September 2024, a 26.7% increase on the same period last year. Tagged as: , EWOQ update