A new website built for our customers

Published on 25 June 2025

Energy and Water Ombudsman Queensland (EWOQ) have launched our new website, offering an improved experience for Queensland energy and water consumers and providers.

Designed with a customer-centred approach, the new website makes it easier than ever to connect you with the information and services you need. 

What's new

• Refreshed design and improved navigation, ensuring the site is mobile-responsive and accessible for all users.
• Updated search function that includes predictive search results and best match results to help you find exactly what you’re looking for.
• Improved online forms, using intuitive design and plain language to offer a better experience for all users, including our make a complaint form.
• Common complaints pages that explain common energy and water issues, possible causes and how to resolve it with your provider.
• New proactive live chat feature that will offer to connect you to our team members when browsing key pages on our site to make sure you find what you need.
• Simple page feedback form to help us improve our site in the future if you aren’t able to find what you need.

As well as making it simple for consumers to see if EWOQ can help with their energy or water issue and access our services, we are launching a new online portal for our scheme participants in July, offering enhanced views of active and resolved cases and improved self-service.

Please contact us to let us know what you think of our new website and if anything is not functioning as well as it could be. We’d love to hear your feedback.