Customer left to deal with water leak for 3 months Published on 03 December 2025 A customer noticed the footpath outside their house was persistently being flooded. After 3 months of a long dispute with their provider on who's infrastructure was causing the leak, they came to EWOQ for help. Tagged as: , Customer stories
Customer faces business closure after gas supply disconnected Published on 28 October 2025 A customer had their gas supply to their small business disconnected due to energy debt. Worried about keeping their doors open, they came to EWOQ for help. Tagged as: , Customer stories
Billing remains high after solar power installed Published on 08 October 2025 A customer was still receiving high power bills even though they had recently installed a solar power system. Here’s how we helped. Tagged as: , Customer stories
Customer with large water bill has Concealed Leak Application denied Published on 21 August 2025 When a customer’s water provider denied their Concealed Leak Application, the customer was deeply worried about their near $8,000 water bill. Here’s how we helped. Tagged as: , Customer stories
Share house hit with $5000 bill Published on 16 July 2025 When three friends moved into a share house, they thought their electricity was included in their rent. Unfortunately, this was not the case. After two years of living in the house they discovered they owed more than $5000 to an energy provider. Tagged as: , Customer stories
Customer receives large bill for a year’s worth of usage Published on 29 April 2025 When a customer was issued with a bill from their previous provider for 12 months of electricity usage all at once, they were unhappy as they had been chasing the provider for regular bills for a long time. Here’s how we helped. Tagged as: , Customer stories
Customer believes default listing was issued in error Published on 06 January 2025 When a customer discovered they had a default listing due to a debt with their electricity provider, they were confused as they had not been aware they were in debt. Here’s how we helped. Tagged as: , Customer stories
Concession card holder misses out on full Cost of Living Rebate Published on 30 October 2024 When a customer only received $550 for the 2023-24 Cost of Living rebate they were confused as an eligible concession card holder they should’ve received $700. Here’s how we helped. Tagged as: , Customer stories
Customer accumulates debt after a change in electricity providers Published on 09 October 2024 A customer changed energy providers and after some time realised they hadn’t received a bill in a while. When they contacted the provider to see why, they discovered they had accumulated a large debt. Tagged as: , Customer stories
Customer facing financial difficulty not offered assistance scheme Published on 19 September 2024 When a customer was facing financial difficulty and could not pay their energy bill and alerted their provider, they were confused when they weren’t offered HEEAS. Here’s how we helped. Tagged as: , Customer stories