Customer has gas supply disconnected in error Published on 07 October 2026 A customer was building a new home and arranged for gas supply to be connected. They were still living at their current home while construction was underway. About a month later, her gas supply at her current home was suddenly disconnected. Tagged as: , Customer stories
Landlord surprised with large water bill from a concealed leak Published on 23 September 2026 A landlord received a water bill more expensive than usual. They contacted their tenant to see if there was a leak, but the tenant hadn't noticed any. 3 months later the landlord received another water bill for over $10,000. Tagged as: , Customer stories
Pensioner suddenly stops receiving electricity rebate Published on 19 August 2026 A customer who was a pensioner was receiving the Queensland Government's Electricity Rebate for many years. When they suddenly stopped receiving the rebate, they tried to ask their provider why but couldn't get a clear answer. Here's how we helped. Tagged as: , Customer stories
Vulnerable customer experiences issues communicating with provider Published on 27 July 2026 A customer who was living with a disability was struggling with their energy bills. Because of their disability, they couldn't contact their provider via phone. They tried writing to their provider for help, but kept getting phone calls in return that they could not answer. Tagged as: , Customer stories
Customer with medical equipment faces disconnection over a weekend Published on 26 May 2026 A customer had their electricity disconnected due to not making payments on their account. Their child had a condition which required powered medical equipment at home. They contacted their provider on a Friday but were told it would take until Monday to get reconnected. Here's how we helped. Tagged as: , Customer stories
Multiple power outages cause distress to retirement village customers Published on 23 April 2026 A customer lived in a retirement village where electricity is provided through an embedded network. The village recently had an expansion and welcomed more residents. Ever since, multiple power outages were experienced by the residents. Tagged as: , Customer stories
Multiple accounts cause billing chaos for customer Published on 20 March 2026 A customer and their partner recently moved house and settled the final electricity bill for their old house shortly after the move. Months later, they were contacted by their electricity provider stating they had an outstanding debt. Tagged as: , Customer stories
Customer receives estimated bill for 2 years Published on 12 February 2026 A customer lived in a property for 2 years and never had their meter read. When they moved out they were issued a large catch-up bill from their electricity provider. Confused, they contact EWOQ for help. Tagged as: , Customer stories
Supporting a domestic violence survivor through financial hardship Published on 27 January 2026 A customer recently escaped a relationship marked by domestic violence and financial control. They discovered an electricity debt in their name and tried to contact the provider several times to sort the debt. The customer was repeatedly promised a callback that never came and decided to contact EWOQ for support. Tagged as: , Customer stories
Customer left to deal with water leak for 3 months Published on 03 December 2025 A customer noticed the footpath outside their house was persistently being flooded. After 3 months of a long dispute with their provider on who's infrastructure was causing the leak, they came to EWOQ for help. Tagged as: , Customer stories