Customer with medical equipment faces disconnection over a weekend Published on 26 May 2026 A customer had their electricity disconnected due to not making payments on their account. Their child had a condition which required powered medical equipment at home. They contacted their provider on a Friday but were told it would take until Monday to get reconnected. Here's how we helped. Tagged as: , Customer stories
Multiple power outages cause distress to retirement village customers Published on 23 April 2026 A customer lived in a retirement village where electricity is provided through an embedded network. The village recently had an expansion and welcomed more residents. Ever since, multiple power outages were experienced by the residents. Tagged as: , Customer stories
Multiple accounts cause billing chaos for customer Published on 20 March 2026 A customer and their partner recently moved house and settled the final electricity bill for their old house shortly after the move. Months later, they were contacted by their electricity provider stating they had an outstanding debt. Tagged as: , Customer stories
Customer receives estimated bill for 2 years Published on 12 February 2026 A customer lived in a property for 2 years and never had their meter read. When they moved out they were issued a large catch-up bill from their electricity provider. Confused, they contact EWOQ for help. Tagged as: , Customer stories
Supporting a domestic violence survivor through financial hardship Published on 27 January 2026 A customer recently escaped a relationship marked by domestic violence and financial control. They discovered an electricity debt in their name and tried to contact the provider several times to sort the debt. The customer was repeatedly promised a callback that never came and decided to contact EWOQ for support. Tagged as: , Customer stories
Customer left to deal with water leak for 3 months Published on 03 December 2025 A customer noticed the footpath outside their house was persistently being flooded. After 3 months of a long dispute with their provider on who's infrastructure was causing the leak, they came to EWOQ for help. Tagged as: , Customer stories
Customer faces business closure after gas supply disconnected Published on 28 October 2025 A customer had their gas supply to their small business disconnected due to energy debt. Worried about keeping their doors open, they came to EWOQ for help. Tagged as: , Customer stories
Billing remains high after solar power installed Published on 08 October 2025 A customer was still receiving high power bills even though they had recently installed a solar power system. Here’s how we helped. Tagged as: , Customer stories
Customer with large water bill has Concealed Leak Application denied Published on 21 August 2025 When a customer’s water provider denied their Concealed Leak Application, the customer was deeply worried about their near $8,000 water bill. Here’s how we helped. Tagged as: , Customer stories
Share house hit with $5000 bill Published on 16 July 2025 When three friends moved into a share house, they thought their electricity was included in their rent. Unfortunately, this was not the case. After two years of living in the house they discovered they owed more than $5000 to an energy provider. Tagged as: , Customer stories