The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. Before you contact EWOQ with your complaint, you must first try to resolve the problem with your electricty, gas or water company.
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Annual reports

2018-19 Annual Report

Download the full version:

You can also download individual sections:

Previous annual reports

To access older annual reports, contact the State Library of Queensland or Queensland Parliament website.

Printed copies

To order a printed copy, contact us via:


The materials presented on this site are provided by the Energy and Water Ombudsman Queensland for information purposes only. Users should note that the electronic versions of financial statements on this site are not recognised as the official or authorised version. The electronic versions are provided solely on the basis that users will take responsibility for verifying their accuracy, completeness and currency.

Although considerable resources are used to prepare and maintain the electronic versions, the Energy and Water Ombudsman Queensland accepts no liability for any loss or damage that may be incurred by any person acting in reliance on the electronic versions.

The official copy of the annual report, as tabled in the Legislative Assembly of Queensland can be accessed from the Queensland Parliament's tabled papers website: