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EWOQ supported a short joint response with our peers on the ACCC’s draft determination which granted authorisation of the National Energy Technology Customer Code (NETCC) with conditions for 5 years. The Code seeks to set consumer protection standards for signatories governing all aspects of the consumer experience in connection with the provision of New Energy Tech products and services.
We maintained our position for a mandatory obligation for providers of CER to be members of energy ombudsman offices.