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The Australian Energy Market Commission’s (AEMC) draft determination introduces a new framework for customer-initiated gas abolishment services in the National Gas Rules (NGR) and provides customers clarity on both disconnection and abolishment services through new information requirements in the NGR and National Energy Retail Rules (NERR). These changes improve clarity and regulatory certainty regarding gas abolishment services and require customers to pay cost reflective abolishment charges.
We supported a move to cost reflective abolishment charges and enhanced information provision. We believe that EWOs are best positioned to handle complaints from individual customers about their gas abolishment and note potential issues with third parties involved in the provision of these services that are not members of our schemes.