August 2025 - Life support rule change

EWOs welcomed the long awaited Australian Energy Market Commission’s life support rule change consultation to improve the existing processes of retailers and distributors in registering and serving customers that require life support equipment at their premises. EWOQ contributed to a joint response with EWON and EWOSA in support of the proposed changes to:

  • Allow more targeted and rapid responses by retailers and distributors.
  • Support greater confidence for teams managing works which interact with life support customers.
  • Improve confidence in data held by the retailers and distributors to successfully deliver safe and reliable electricity services.
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