Energy complaints rise in QLD as new consumer protections announced Published on 28 October 2025 Energy complaints are on the rise in Queensland, with billing issues continuing to top the list. As Queenslanders continue to juggle bills and cost of living, it’s important that there are protections in place so that customers can continue to access the essential service of energy. Tagged as: , EWOQ update, Industry news
Extension of Energy Bill Relief rebate in 2025 Published on 18 July 2025 The Australian government has extended their Energy Bill Relief rebate through until the end of 2025. Tagged as: , Industry news
What the smart meter rollout means for Queenslanders Published on 29 April 2025 Under the Australian Energy Market Commission’s (AEMC) accelerated smart meter rollout, all electricity customers will have a smart meter installed by 2030. Tagged as: , Consumer advice, Industry news
Help for customers impacted by severe storms Published on 05 January 2024 More than 130,000 customers experienced electricity supply interruptions due to Tropical Cyclone Jasper and the South East Queensland Christmas storms. Tagged as: , Consumer advice, Industry news
Jane Pires receives Lifetime Achievement Award Published on 28 August 2023 Jane Pires, Energy and Water Ombudsman for Queensland has been awarded the 2023 Society of Consumer Affairs Professionals (SOCAP) Lifetime Achievement Award at the 33rd Annual SOCAP Australia International conference in Sydney on Thursday 24 August 2023. Tagged as: , EWOQ update, Industry news
Energy bill relief a welcome boost for Queensland small businesses Published on 04 August 2023 The Queensland Government is helping to cut the cost of doing business in Queensland through the Energy Bill Relief Fund. Eligible small businesses in Queensland will receive a $650 rebate on their electricity bills in 2023–24. Tagged as: , Industry news