Other complaint handling services

At EWOQ, we work with industry, government, regulators, consumer groups and other ombudsmen to:

  • raise awareness of our service
  • share information about complaints
  • encourage improvements in customer service.

Sometimes you may have a problem that we can’t help you with, but someone else can. Here is a list of other organisations we work with that may be able to help you.

Also read our page on what complaints we can help with.

Complaint handling services

Office of Fair Trading (Queensland)
Protects consumers’ rights, advises business and traders on fair and ethical practices, and handles complaints about businesses and unsafe products.

Office of the Information Commissioner (OIC)
Advises Queensland’s public sector agencies on right to information and privacy law, reviews agency decisions on applications, handles privacy complaints and decides whether to waive or change an agency’s privacy obligations in the public interest.

Queensland Civil and Administrative Tribunal (QCAT)
Resolves disputes, and makes and reviews decisions about various issues, including consumer and trader disputes, and debt disputes with businesses.

Complaintline
An index of Australian dispute resolution agencies with a directory of all the complaints bodies in Australia.

Other energy and water ombudsmen

Energy and Water Ombudsman New South Wales (EWON)
Investigates and resolves problems between NSW residents and their electricity, gas and water providers.

Energy and Water Ombudsman Victoria (EWOV)
Investigates and resolves problems between Victorian residents and their electricity, gas and water providers.

Energy and Water Ombudsman South Australia (EWOSA)
Investigates and resolves problems between South Australian residents and their electricity, gas and water providers.

Energy Ombudsman Tasmania (EOT)
Investigates and resolves problems between Tasmanian residents and their energy providers.

Energy and Water Ombudsman Western Australia
Investigates and helps resolve complaints from Western Australian residential and small business customers about their electricity, gas or water providers.

Other ombudsmen

Australian Financial Complaints Authority (AFCA)
Gives consumers and small businesses fair, free and independent dispute resolution for financial complaints.

Commonwealth Ombudsman (and ACT Ombudsman)
Investigates complaints from people who believe an Australian Government agency has treated them unfairly or unreasonably.

Queensland Ombudsman
Handles complaints about Queensland Government agencies (including state schools and TAFE), local councils, and public universities.

Telecommunications Industry Ombudsman (TIO)
Handles Australian consumer complaints about telephone companies and internet service providers.

Industry organisations and regulators

Australian and New Zealand Ombudsman Association (ANZOA) 
The peak body for ombudsmen in Australia and New Zealand. EWOQ is a member of ANZOA. 

Australian Energy Market Operator (AEMO) 
Manages the National Electricity Market, and the retail and wholesale gas markets of eastern and southern Australia. 

Australian Energy Regulator (AER) 
Regulates energy markets and networks under national energy market legislation and rules, mainly in eastern and southern Australia. 

Australian Gas Association (AGA) 
Provides certification services for all gas appliances and gas components to be sold and used in Australia. 

Energy Networks Australia (ENA) 
Represents gas and electricity distribution businesses in Australia. 

Queensland Competition Authority (QCA) 
Monitors the electricity market operations in Queensland and enforces electricity and gas distribution network codes. 

Memorandums of understanding

We work with various organisations within the energy sector and government under memorandums of understanding (MoU). An MoU is a written agreement that sets the expectation and arrangement of how we will coordinate and communicate with these organisations.

If you make a complaint to us that should go to an organisation that we have an MoU with, we will refer your complaint to them directly. Below is a list of our current MoUs.

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