October 2025 - Real time Data for consumers

EWOs commented on the Australian Energy Market Commission’s proposed framework that would enable all consumers to request access to real time data from smart meters from 1 January 2028. We supported a joint response with EWON and EWOSA providing feedback on what upfront information will be valuable to customers to help minimise complaints, the approach for vulnerable customers, family violence protections and retailers’ obligation only to provide raw data. We endorsed the proposed requirement for metering service providers (MSP) to cooperate with retailers when they request information or assistance related to an ombudsman complaint or dispute and further reiterated our position to explore Ombudsman membership of MSPs as part of broader consumer protections and regulatory reforms.

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