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EWOs were provided an opportunity to comment on the re-authorisation of the National Energy Technology Customer Code (NETCC) which is before the ACCC as it’s due to expire. The Code seeks to set consumer protection standards for signatories governing all aspects of the consumer experience in connection with the provision of New Energy Tech products and services, ranging from marketing, advertising and promotion through to offering, quoting, contracting, finance and payments, installation, operation, customer service, warranties and complaints.
EWOQ along with EWOV, EWON and EWOSA supported the continued role for the Code in bridging a gap in consumer protections for consumer energy resources (CER) through their signatories, but encouraged the ACCC to address some critical gaps to set out a pathway for alignment with a new consumer protection framework for CER as it emerges, and to ensure consumers can access independent external dispute resolution.