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In March 2025 Energy Ministers agreed to the Better Energy Customer Experiences (BECE) review to improve and modernise Australia’s consumer protection regime across the energy sector with a primary focus on evaluating whether the National Energy Customer Framework remains fit for purpose both now and into the future. The review also considers the potential development of an overarching consumer duty, similar to what currently exists across other essential sectors including banking. EWOQ contributed to a joint submission with EWON, EWOSA and EWOV providing feedback to the Department of Climate Change, Energy, the Environment and Water on the proposed scope and approach of the review set out in the Terms of Reference.