July 2025 - Improving the ability to switch to a better offer

EWOQ supported a joint response with EWON and EWOSA on the Australian Energy Market Commission’s draft decision to improve the ability of customers to switch to a better offer. Whilst the focus of the rule change had narrowed substantially from the initial consultation paper, we provided support for the amendments to the Better Bills guidelines to require comparative information be included in communication documents related to billing such as covering letters and emails. However, we expressed disappointment that the rule change would not address the switching complexity for consumers.

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