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EWOQ led a joint submission with EWON and EWOSA on the Australian Energy Market Commission’s draft decision which aimed to improve the application of concessions to bills by requiring retailers at the time a consumer signs up to an energy plan to ask consumers about their eligibility for concessions or rebates and provide jurisdiction-specific information on concessions and rebates. Whilst we supported the proposed enhancements to the current requirements, we expressed disappointment that supplementary information provisions at additional touchpoints throughout the customer journey weren’t considered. The Commission also identified a series of other recommended actions to improve consumer access to energy concessions which EWOs supported.