Brochures and resources

We have a range of brochures and resources that provide information on common complaints and how we can help.

Download digital copies or request printed copies using the form at the bottom of this page.

A3 guide: Queensland dispute resolution services

This A3 guide shows you all free, fair and independent dispute resolution services in Queensland who can help with a range of issues.

A4 booklet: Easy English - How can we help you?

This Easy English booklet outlines the EWOQ complaints process using simple language and picture aids to support understanding by all readers.

A4 booklet: Information for exempt sellers

This booklet provides information on how how EWOQ can help exempt sellers and their customers.

DL brochure: Do you run an embedded network?

This DL brochure provides information on how embedded network owners and operators can join EWOQ.

DL brochure: Helping someone with their energy or water problems?

This DL brochure is for people who are helping others with their energy or water problems, including top tips, financial difficulty, disconnection and default listings.

DL brochure: Living in an embedded network?

This DL brochure provides advice for people living in an embedded network that are having issues with their provider, such as living in an apartment, retirement village or caravan park.

DL brochure: Problem with your electricity or gas provider? Let's yarn

This DL brochure covers what to do if you're having a problem with your electricity or gas provider, how we can help and what happens when you make a complaint with us.